Components Shortage

Over the past 30 years, Madison Technologies has successfully navigated through unprecedented times. Our resilience as a business, and that of our customers and partners continues to be tested as the impact of global components shortage is felt across the world.

Importantly, we want to assure you that we are taking steps to mitigate order delays from our global brands. We have increased stock holdings on our shelves, our logistics teams are working in close consultation with suppliers, and our Customer Connect and Technical Support teams are on hand to help with order enquiries and alternate product selections.

With no known end in sight Madison Technologies aim to keep customers informed, providing open and transparent information from our suppliers.

NB: Information on this page is subject to change.

Moxa Brand Logo

Notice from Moxa Inc.
Due to the pandemic and a number of regional events, there is a global, industry-wide shortage of semiconductor materials and components. The situation is getting progressively worse, and the supply chain situation is getting increasingly tight.

What is the impact for Moxa?
• Order lead times and costs for some critical components in products are significantly increasing.
• A new Order Fulfillment Process will be implemented globally.

What is the impact for customers?
• Order lead times for products will be extended and are subject to change.
• Delivery schedules cannot be guaranteed due to the constrained supply situation.
• All Moxa orders will be subject to the new Order Fulfillment Process.
• Until further notice all Moxa orders are non-cancellable.

About Moxa’s new Order Fulfillment Process
A number of ordering and fulfillment processes have been implemented by Moxa globally to manage all distribution partner orders in monthly batches.

In the event that Madison Technologies does not have available stock through our National Distribution Centres, the following revised processes will now need to apply:

  • All customer orders received for non-stocked items on or before 5pm AEST on the 14th of the month will be processed at the end of that month. The communication from Moxa to its global distribution partners is that it is likely these orders are subject to a minimum lead time of approximately 10 weeks
  • All customer orders received for non-stocked items after 5pm AEST on the 14th of the month will be processed in the following months allocation. The communication from Moxa to its global distribution partners is that the minimum lead time could extend beyond approximately 10 weeks
  • Given this unprecedented situation and the need to ensure allocation of stock is fairly distributed across customer orders, effectively immediately all Moxa customer orders placed on Madison Technologies are non-cancellable.

We will continue to monitor the situation, and are making every effort to reduce product lead times where possible.

For more information about the Moxa Order Fulfillment Process, contact our Customer Connect team on 1800 72 79 79.

Cybertec

Australian brand Cybertec is well placed to handle the disruption of the components shortage. There will be some moderate impact, however, Madison Technologies and Cybertec are working through any dispatch delays with customers directly, on a case by case basis.

Portable Traffic Light Logo

In the near future, the manufacture and distribution of PTL’s (Portable Traffic Signal Systems) is expected to be affected by the global components shortage. As the situation worsens, we will be taking steps to manage the implications of these lead times. There will be some moderate impact, however, Madison Technologies are working with customers directly on communicating any associated delays