We’re always here to help with product issues. Whether configuration issues, suspected software bugs or you want to know how things work.
Technical Support Portal
Our technical support portal is packed with features designed to simplify the support process. You have the ability to submit support tickets, where you can provide detailed explanations of your problems and expect prompt responses from our team of trained professionals.
Additionally, our portal houses a comprehensive knowledge base that includes informative articles, helpful tutorials, and frequently asked questions. This empowers you to independently troubleshoot common issues, giving you the confidence and capability to resolve problems on your own.
With our user-friendly resources, our technical support portal puts the power of problem-solving right at your fingertips.
Product Repairs
In the event of product failure or physical damage, we can facilitate the repair process with the manufacturer on your behalf.
Warranty Policy
We represent many brands, each with their own warranty policy and for products manufactured by Madison Tech we’ve got you covered.
User Guide
If you’re having trouble getting setup or simply want to explore your self-service options you can read our user guide.
Alternatively, you can call our Support team on 1800 72 79 99 who will be happy to assist you.
Support Portal Features
Cases
Log a support ticket, view history, comment and track the progress of your cases.
Articles
Search knowledge articles across our brands to install, configure and troubleshoot issues.
Assets
View at a glance your assets and warranty periods all in one place.
FAQ
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How do I log a support ticket for product issues, failure, or physical damage?
Please register and login to the Technical Support Portal to log a support ticket. Alternatively, you can call our Support team on 1800 72 79 99 who will assist you in determining the best approach for resolving your issue.
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What information do I need to provide when logging a support ticket?
Make sure to provide as much information as possible including network diagrams, device firmware and configuration information, as well as an overview of the issue and what resolutions have been attempted. This information will assist us in providing you with a thorough and efficient resolution.
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How do I determine the warranty terms that apply to my purchase?
Please contact our Support team on 1800 72 79 99 who will be more than happy to assist.
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How do I find out the location to return my product?
On receipt of your request, you will be issued with a Return Merchandise Authority (RMA) form. This will advise you of the best location to return your products. No goods returned to Madison Technologies will be accepted without the RMA authority.
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What happens after my product has been returned?
In most cases, we will undertake an initial evaluation and if required the product will be returned to the manufacturer for assessment and repair.