Technical Support

Technical Support

The Madison Technologies Technical Services team are here to assist with product issues, whether they be configuration issues, suspected software bugs or if you just want to know how something should work. To obtain technical support for your product, please log a Support Ticket or call Support team on 1800 72 79 99.

Please provide as much information as possible including network diagrams, device firmware and configuration information, as well as an overview of the issue and what resolutions have been attempted. This information will assist us in providing you with a thorough and efficient resolution.

Pre & Post Sales Support

The entire Madison Technologies range is covered by full pre and post sales support.  We support our customers across the range of products we represent via email, web or phone.

Our customers can also benefit from customised training sessions where you and your team can learn how to make the most of your equipment, use it safely and streamline your day-to-day operations.

Remember, if you need advice, reach out to our customer care team.

A History of Innovation

We harness expertise across our businesses to identify and develop communications technologies in our unique techlab.  Great ideas are born through collaboration and our ‘lab’ provides an environment that fosters creativity and innovation.

Our integrated development approach connects purpose, ingenuity and demand to create tomorrow’s technology solutions.

If you have a connectivity challenge you would like help with, please give us a call.