Repairs & Warranty

Product Repairs

In the event of product failure or physical damage, Madison Technologies can facilitate the repair process with the manufacturer on your behalf.

In most cases, we will undertake an initial evaluation and if required the product will be returned to the manufacturer for assessment and repair.  To initiate the repair process, please log a Support Ticket by completing the form below, or call 1800 72 79 99 to speak with one of our team and we will assist you in determining the best approach for resolving your issue.

Madison’s Warranty Policy

Madison Technologies takes its commitment to providing reliable technology products and solutions very seriously.

We represents a number of brands; each of which has its own warranty policy. For products we manufacture ourselves you’re covered by our very own policy.

To determine the warranty terms that apply to your purchase please contact our support team who will be more than happy to assist.

Product Return FAQ's

  • How do I log a support ticket?

    If you have a support request please complete the form below.  When completing your request please provide as much information as possible including device firmware and configuration information, as well as an overview of the issue and what resolutions have been attempted. This information will assist us in providing you with a thorough and efficient resolution.

  • Where do I send my faulty product?

    In the event of product failure or physical damage, Madison Technologies can facilitate the repair process on your behalf. In most cases, repairs will be carried out by the manufacturer.  To initiate the repair process, please log a support ticket by completing the form below.  On receipt of your request you will be issued with a Return Merchandise Authority (RMA) form.  This will advise you of the best location to return your products.

    Please note no goods returned to Madison Technologies will be accepted without the RMA authority.

Log a Support Ticket

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