These terms apply to Madison Technologies’ Same Day Dispatch offer and are subject to change without notice. By placing an order with us, you agree to the terms outlined below, which operate alongside our standard Trading Terms and Conditions.

1. Same Day Dispatch Guarantee

Orders placed before 12:00 PM AEST on a business day (Monday to Friday, excluding public holidays) for in-stock items are eligible for same day dispatch. Orders received after this time will be dispatched on the next business day.

2. What’s Included

• The offer applies exclusively to stocked items that are available at the time of order placement.
• Stock availability is confirmed at the time your order is processed by our internal sales and warehouse systems.
• Orders for in-stock items must have a valid purchase order received and entered into our system by 12:00 PM AEST on a business day to qualify for same day dispatch.

3. What’s Not Included

• This offer does not apply to project orders, bulk orders (4 or more units of the same model), backorders, or products sourced on demand. However, we will endeavour to deliver products whenever possible.
• Orders that require additional configuration, bundling, or special handling or special pricing may be excluded from same day dispatch.

4. Dispatch vs Delivery

• Same Day Dispatch refers to the handover of goods to a freight provider on the same business day.
• We do not guarantee same day delivery. Delivery timeframes are dependent on the freight provider, shipping destination, and selected delivery service.

5. Shipping and Freight Charges

• Standard freight charges apply. Expedited or priority shipping may be available at additional cost, subject to availability and location.

6. Courier Capability

• Our freight providers are equipped to support same day pick-up across all standard delivery services, as confirmed with our logistics partners.

7. Business Days Only

• Orders must be received by 12:00 PM AEST Monday to Friday (excluding public holidays) to qualify.
• Orders placed after this cut-off time, or on a weekend/public holiday, will roll over to the next business day for dispatch.

8. Internal Process and Fulfilment

Our warehouse operations are aligned to meet this dispatch commitment. However, on rare occasions (e.g. unexpected system outages or natural disasters), same day dispatch may not be possible. In such instances, we will notify affected customers as soon as practicable.

9. Your Rights Under Australian Consumer Law

This offer is in addition to your rights under the Australian Consumer Law, including any guarantees that apply to products or services. Nothing in these terms limits or excludes your rights under the Competition and Consumer Act 2010 (Cth).

10. Cisco End User Information Requirement

To meet Cisco compliance and fulfilment standards, additional information is required for all Cisco orders placed by Systems Integrators or resellers:

• Mandatory: End User Business Name and State must be provided at the time of order.
• If Licensing or SmartNet Contract is included: A Point of Contact (POC) is also required, including Name, Email Address, and Phone Number.

This information is essential to ensure correct license assignment, entitlement registration, and contract management for Cisco solutions. Orders missing these details may be delayed until requirements are fulfilled.

11. Existing Shipping Instructions

This offer does not override specific shipping arrangements already in place. Where customers have instructed us not to part-ship orders, the same day dispatch guarantee does not apply. In such cases, dispatch will occur only when the full order is available, in line with the agreed customer instructions.

12. Payment Method Restrictions

Orders paid via cash, credit card, or electronic funds transfer (EFT) are excluded from this offer. These payment types typically cannot be reconciled before the 12:00 PM AEST cut-off due to standard banking and payment processing timeframes. As a result, dispatch for these orders will occur once payment has cleared and is confirmed.

13. Credit Hold Policy

Orders placed by organisations currently on credit hold are not eligible for same day dispatch. Payment must be received and allocated against the outstanding account balance before goods can be released. Where payment clearance delays dispatch beyond the 12:00 PM AEST cut-off, the order will be processed for dispatch on the next eligible business day following account resolution.